About Us
Guide Store (trading name of Colchester Uniform Supplies Ltd) have been supplying uniforms to parents and group leaders for more than 20 years.

The company was originally brought together to provide a hassle free and convenient method to purchase uniform with helpful sizing information on the website and delivered quickly to your door.

20 years on we are still dedicated to providing the best service we possibly can to our customers.

We are an official stockist for Girl Guiding Uniforms which means every item we purchase and stock feeds profits back into Girl Guiding groups to support children in making friends, building confidence and to enjoy a wide range of fun activities provided by group leaders.

We also stock and supply the official Guiding uniforms which Girl Guiding have made under license by another company, this helps to ensure the best availability can be offered for all sizes. Girl Guiding UK receive a royalty payment for these products which again helps support Girl Guiding.

Our Contact details:
Scout Guide Store, P.O. Box 13116, Colchester CO1 9XD

Email: info@guidestore.co.uk

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept payments via paypal, you do not need to have a paypal account, you can also pay by any Visa or Mastercard.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We supply the official uniform from the Scout and Guide Associations and also the official uniform manufactured by David Luke.

Delivery Schedule
We aim to despatch orders placed before 1pm Monday to Friday the same day. 1st Class postage usually takes 1 – 2 working days and 2nd Class usually 2 – 5 working days. Unfortunately Royal Mail do not guarantee this and sometimes although rare it can sometimes take slightly longer.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All prices shown on the site include VAT where applicable.

Credit Card Security
Secure Credit Card payments are taken by SECURE TRADING. We use the industry standard 128 bit SSL encryption for all our secure servers.

Privacy Policy
We collect personal data when you place an order on our website either through creating an account or using the guest checkout.

The Data we hold is your name, address and phone number and details of products you have ordered.

Your data will only be used to process any orders you place with us or to arrange refunds through our returns process.

We do not use your data for any marketing purposes and do not share your data with any other party except for Royal Mail for delivery purposes.

You have a right to withdraw your consent at any time for us to hold your data.

Returns Policy
Scout & Guiding items can be returned within 28 days of date of purchase

As customers now and again return wrong sized items, you may receive an item which has been ‘tried on’. However we check all returned items to ensure they remain as new.

All items returned for refund must be received with tags in place and in re-saleable condition.